Time-boxed trials punish busy people. So we replaced ours with something fairer: credits.
The new model
- Every new organization starts with $50 in credits — no card required
- Usage draws down the balance in real dollar amounts, per service — you can see exactly what each query, sync, and AI conversation cost
- No expiry pressure: evaluate over a weekend or over a quarter. The credits wait for you.
- When credits run out, a clear upgrade path takes over — usage-based billing via Stripe, metered just like the trial, so there's no pricing cliff between trying and buying
January also brought budget policies and spending controls to organization onboarding, so finance can set guardrails before anyone runs a single query.
(Self-install deployments are unaffected — billing applies to the SaaS only.)
The trial experience now matches the product philosophy: pay for what you use, see what you're paying for, stop anytime.