Terms of Service

Effective April 16, 2026 · Version 1.0 · Databasin LLC · 707 Spirit 40 Park Drive, Ste. 120, Chesterfield, Missouri 63005 · info@databasin.co

Privacy Policy → Data Use Agreement →

1. Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between you and Databasin LLC ("Databasin," "we," "us"). By creating an account, accessing the Databasin Platform or Websites, or clicking a box indicating your acceptance, you agree to these Terms, the Privacy Policy , and the Data Use Agreement (together, the "Agreement"). If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization, and "you" and "your" refer to that organization.

If you do not agree, do not use the Platform.

2. Eligibility

You must be at least eighteen (18) years old, or the age of majority in your state, to create an account. The Platform is a commercial product intended for business use and is not directed to children. Databasin does not set a pre-purchase identity verification requirement beyond a valid payment method and billing postal code; you are responsible for providing accurate account information.

3. Accounts and Security

You are responsible for:

  • Keeping your account credentials, API keys, and personal access tokens secure
  • All activity that occurs under your account
  • Notifying Databasin promptly at info@databasin.co of any unauthorized access

We may require additional verification (including email confirmation, multi-factor authentication, or valid payment information) before granting or continuing access to certain features.

4. Subscription, Credits, and Billing

4.1 SaaS Billing via Stripe. If you subscribe to Databasin SaaS, you authorize Databasin (through Stripe) to charge your payment method for usage as it accrues and for any subscription fees. All prices are in U.S. dollars unless otherwise stated. Usage is metered per minute and billed monthly in arrears. Current published rates are shown at databasin-pricing.html and in your Billing & Subscription dashboard.

4.2 Self-Install Billing via Azure Marketplace. If you subscribe to Databasin Self-Install, billing is handled through the Microsoft Azure Marketplace under Microsoft's Marketplace terms and your agreement with Microsoft. Databasin is not a party to that payment relationship.

4.3 Credits and Free Trials. Promotional credits (for example, a starter credit granted at signup) are applied against usage at the posted rates. Credits have no cash value, are non-transferable, and may expire per the terms disclosed at the time they are granted.

4.4 Taxes. Fees exclude applicable sales, use, and similar taxes, which you are responsible for paying.

4.5 Late Payment. Payments not received when due accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. If your account is past due by thirty (30) days, we may suspend or disable your account after notice.

4.6 Refunds. Fees paid for usage are non-refundable except as required by law or as expressly stated in this Agreement.

4.7 Price Changes. We may change published rates with at least thirty (30) days' notice. Price changes apply to usage incurred after the effective date.

5. Acceptable Use

You agree not to, and not to permit any of your users to:

  • Violate any law, regulation, or third-party right
  • Upload or process PHI without an executed Business Associate Agreement
  • Upload or process data you do not have the right to process
  • Upload export-controlled data, classified information, or data restricted by U.S. sanctions
  • Reverse engineer, decompile, or attempt to derive source code of the Platform, except to the extent expressly permitted by law
  • Interfere with or disrupt the Platform, probe for vulnerabilities without authorization, or attempt to bypass access controls
  • Use the Platform to send spam, malware, phishing, or unlawful content
  • Use the Platform to develop or train a competing product
  • Resell, sublicense, or white-label the Platform without a separate written agreement with Databasin
  • Misrepresent your identity or the source of data you connect

We may investigate suspected violations and cooperate with law enforcement. Violation of this Section is grounds for immediate suspension or termination.

6. The Platform

6.1 License. Subject to this Agreement and your payment of fees, Databasin grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during the subscription term, solely for your internal business purposes.

6.2 Service Availability. We aim for high availability and publish incident information when service-affecting issues occur. The Platform is offered on an "as available" basis and we do not commit to any specific service-level percentage unless expressly agreed in a separate, signed order form or enterprise agreement. Planned maintenance will be announced when practical.

6.3 Updates. We may update, improve, or change the Platform at any time. We will not remove material features without reasonable notice to existing paid customers.

7. Customer Data and Content

7.1 Your Data, Your Content. Customer Data — everything you upload, connect, or generate through the Platform — belongs to you. You grant Databasin the limited license described in the Data Use Agreement to process Customer Data so we can provide the Platform.

7.2 Feedback. If you send us feedback, feature requests, or suggestions, you grant Databasin a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. We will not identify you as the source.

7.3 AI Features. The Platform includes AI features (including the Databasin One assistant). By default these run on Azure OpenAI Service in a private deployment; Customer Data is not used to train third-party models. You may configure an alternate LLM provider; when you do, that provider's terms apply to Customer Data sent to it. Outputs from AI features ("AI Output") are generated based on your inputs and may be inaccurate, incomplete, or offensive. You are responsible for reviewing AI Output before relying on it. Databasin makes no warranty about AI Output and is not liable for decisions you make based on it.

8. Intellectual Property

Databasin and its licensors own the Platform, the Websites, documentation, trademarks, and all related intellectual property. Except for the limited license granted in Section 6.1, no rights are transferred to you. All rights not expressly granted are reserved.

9. Confidentiality

Each party agrees to hold in confidence non-public information disclosed by the other party that is marked confidential or that a reasonable person would understand to be confidential, to use it only for purposes of this Agreement, and to protect it with at least the same degree of care it uses for its own confidential information (no less than reasonable care). Confidentiality does not apply to information that is public, rightfully received from a third party, independently developed, or required to be disclosed by law — in which case the receiving party shall give prompt notice where permitted.

10. Term and Termination

10.1 Term. This Agreement begins when you accept it and continues until terminated.

10.2 Termination by You. You may terminate your subscription at any time by canceling in your Billing & Subscription dashboard. Termination is effective at the end of your current billing period; you remain responsible for fees accrued through that date.

10.3 Termination by Us. We may suspend or terminate your account for (a) material breach of this Agreement, (b) failure to pay, (c) use of the Platform that presents a security, legal, or reputational risk to Databasin or other customers, (d) inactivity for twelve (12) consecutive months, or (e) our ceasing to offer the Platform. Where practical, we will give reasonable notice and an opportunity to cure.

10.4 Effect of Termination. On termination, your right to use the Platform ends. Customer Data is handled under Section 11 of the Data Use Agreement . Accrued and unpaid fees are due immediately. Sections that by their nature should survive (including Sections 7.1, 8, 9, 12, 13, 14, and 16) will survive termination.

11. Suspension

We may suspend your access (a) immediately if your use poses a security, legal, or infrastructure risk; (b) on notice for non-payment or breach of Section 5; or (c) if required by law. We will restore access once the issue is resolved. Fees continue to accrue during suspensions arising from your breach.

12. Disclaimers

THE PLATFORM, WEBSITES, DOCUMENTATION, AND ANY AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATABASIN DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. DATABASIN DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT RESULTS FROM THE PLATFORM WILL BE COMPLETE, ACCURATE, OR RELIABLE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) IN NO EVENT WILL DATABASIN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE PLATFORM, WHETHER IN CONTRACT, TORT, OR UNDER ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY.

(b) DATABASIN'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNT YOU PAID DATABASIN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

(c) THESE LIMITATIONS APPLY TO ALL CLAIMS IN THE AGGREGATE AND DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR INFRINGEMENT OF A PARTY'S INTELLECTUAL PROPERTY).

14. Indemnification

You will defend, indemnify, and hold harmless Databasin, its affiliates, and their officers, employees, and agents against any third-party claim, damage, liability, or expense (including reasonable attorneys' fees) arising from (a) Customer Data, (b) your use of the Platform in violation of this Agreement or applicable law, or (c) your breach of Section 5 (Acceptable Use).

15. Export, Sanctions, and Government Use

You represent that (a) you are not located in, and will not use the Platform from, a country subject to U.S. government embargo or designated by the U.S. government as a "terrorist-supporting" country, and (b) you are not on any U.S. government list of prohibited or restricted parties. The Platform is a "commercial item" as defined in 48 C.F.R. § 2.101; any use by U.S. government end users is subject to the rights described here.

16. Governing Law; Disputes

This Agreement is governed by the laws of the State of Missouri, without regard to conflict of laws principles. The exclusive venue for any dispute is the state or federal courts located in St. Louis County, Missouri, and each party consents to personal jurisdiction and venue in those courts. Each party waives any right to a jury trial to the fullest extent permitted by law. Claims must be brought within one (1) year of accrual or be permanently barred.

17. Changes to these Terms

We may modify these Terms. If a change materially reduces your rights, we will give you at least thirty (30) days' notice by email or in-Platform notice before the change takes effect, and you may terminate your subscription for a prorated refund before the change applies. Continued use of the Platform after the effective date means you accept the revised Terms.

18. Miscellaneous

Entire Agreement. This Agreement, together with any signed order form, supersedes all prior or contemporaneous agreements, discussions, or proposals on the same subject.

Severability. If any provision is held unenforceable, the rest remains in effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign this Agreement without our prior written consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets.

Notices. Notices to Databasin go to info@databasin.co or the address in Section 19. Notices to you go to the email address on your account.

Force Majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control (natural disasters, outages of third-party infrastructure, acts of war, labor disputes, government action).

Independent Contractors. The parties are independent contractors. No partnership, joint venture, or agency is created.

Third-Party Beneficiaries. There are none.

19. Contact

Databasin LLC
707 Spirit 40 Park Drive, Ste. 120
Chesterfield, Missouri 63005
info@databasin.co